Privacy & Policies

100% Satisfaction Guarantee:
We are so sure that you will love our quality products that we offer you this 100% Guarantee. If you are not completely satisfied with any single item purchased (excluding clearance specials), you may return the item for a full refund within 14 days from the day you receive the item, no questions asked. The refund amount will be the full purchase price of the item less a 20% restocking charge (shipping is not refundable; see policies for complete details). The item must be in its original (new) condition and packaging and prior authorization (RMA#) must be arranged by phone or emailing customerservice@wholesaleteak.com.

Sales Tax:
California residents must add applicable sales tax to their orders.

Shipping Cost:
Shipping cost shown at checkout is for US 48 contiguous States only. Please contact us for Alaska, Hawaii, Canada, Guam, and Puerto Rico shipments.

Credit Card Processing:
All credit card payments are processed by wholesaleteak.com and will be displayed on your credit card statement as such. In the event a credit card does not process for any reason, we will, at our discretion, either void the order and notify the customer or process the order at a later date or process the payment in multiple smaller amounts until the item is paid in full. Items cannot be shipped until payment in full has been collected.

Billing Errors & Omissions:
Any errors or omissions will be corrected and either billed or refunded to the customer as necessary. If an order is incorrect, it is the responsibility of the customer to notify us within 24 hours of our sending the order confirmation email. If the customer does not notify us within that time, the customer will be responsible for the order. The customer is responsible for providing correct shipping address and phone number. Once the item(s) is shipped and the customer wants to change the address, additional freight fees may apply.

Returned Checks:
Any returned checks will be subject to a $30.00 processing fee.

Pricing and Availability:
If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. After we have received your order, we will also inform you if any items prove to be unavailable.

Jurisdiction:
wholesaleteak.com and Participant agree that any action or proceeding brought to enforce or otherwise arising out of or relating to this Agreement shall be commenced and maintained exclusively in any state or federal court located within Ventura County having subject matter jurisdiction with respect to the dispute between the parties.

14 Day Return Policy, No Questions Asked:
Any single item purchased from us (excluding clearance specials) can be returned for a refund when received in our warehouse within 14 days from the day you receive the item, no questions asked. The refund amount will be the full purchase price of the item less 20% for restocking fee and all shipping fees based on either the actual shipping fees or fixed shipping fees, whichever is higher. The item must be in its original condition and packaging material must be in resalable condition and prior authorization (RMA#) must be arranged by e-mail. This does not apply to Sunbrella cushions and Sunbrella umbrellas, which are made to order and cannot be returned.

Cancellations:
If for any reason you have not received an item within 4 weeks or per agreed period of time and if you desire to cancel the transaction, we will cheerfully refund 100% of your purchase price at your request, provided that the item is not currently in transit to or from our shipping facility, and if the item has a stated shipping time of more than 4 weeks, then the time frame necessary for a cancellation to be permitted shall be the longest shipping time stated plus 25%. Orders may not be cancelled prior to receiving the items unless those delivery timeframe terms have not been met. Refused, returned or cancelled shipments not accepted by the customer for any reason, including non-payment, are subject to a 30% restocking fee plus shipping and return shipping if applicable.

Assembly is Usually Required:
Most household items require assembly. Assembly is usually very easy and requires normal tools such as screwdrivers, hammer, knife, glue, sanding paper, power drill and other common tools typically found around the house. See also our Assembly & Returns page.

1 Year Warranty:
We warranty everything we sell to be free of manufacturers defects for a period of 1 full year from the date of purchase. In most cases, we will simply ship you a new part; however we may either repair or replace the defective parts at our discretion. We do not cover the shipping costs during the warranty period for replacement parts. Umbrellas do not come with any warranty.

Web site Catalog References:
All references to size, weight, construction and color are approximate. We are not responsible for typographical errors. Descriptions may refer to finish and/or actual construction materials. We reserve the right to substitute identical items from alternate vendors for any out of stock items.

Acceptable Methods of Return:
Due to the fact that our office/shipping facility is located in a building that is not zoned for shopping or general public traffic, customers may not visit us in person. Merchandise must be returned to us via a licensed, bonded and insured delivery carrier (UPS, FedEx, Roadway, etc.). Merchandise may not be returned in person. MERCHANDISE MAY NOT BE RETURNED TO US BY U.S. MAIL. IT WILL NOT BE ACCEPTED UNDER ANY CIRCUMSTANCES.

Damage:
If an item is received damaged, do not refuse the item. Determine the extent of the damage and note this with the delivery person and on the delivery invoice, then call or e-mail us within 24 hours of receipt. We will file any damage claims necessary and get replacement parts sent out ASAP. You are responsible to save the damaged items until pickup or inspection. If you refuse the item, you will be responsible for return shipping and shipping of any replacement items plus any cancellation fees as applicable.

Delivery Method:
All delivery will be made by a shipper chosen by wholesaleteak.com. Delivery will be by the shipper's normal delivery method. Many oversize items will be sent via delivery truck that will only get the item to the sidewalk; you will need to carry the item into your home. If a recipient is notified of a delivery date and is not there to accept the package, the recipient will be responsible for any redelivery charges.

Outside of the 48 Contiguous U.S.:
Any items shipped out of the continental 48 United States will require the customer to pay for any and all shipping of any replacement or missing parts regardless of cause.

Shipping Rates:
Shipping cost at checkout is for 48 contiguous U.S. states. Any duties, taxes, customs charges, brokerage fees or other expenses will be paid by the customer. Expedited delivery methods are only guaranteed to ship by the day agreed; we make no promises as to carrier delivery performance.

Terms of Use — California Proposition 65:
WARNING: Some of our outdoor products can expose our clients to chemicals including formaldehyde and Di(2-ethylhexyl)phthalate (DEHP), which are known to the State of California to cause cancer or birth defects or other reproductive harm. Please call us prior to ordering if you have any questions regarding the safety of these products.

Teak Treatment Services:
Teak treatment is a custom process that remains permanent to the wood surface. Any teak treatment service such as oil, sealant or other chemicals added after purchase is not returnable.

Our Teak Furniture:
Our products come from the Indonesian island of Java. While teak is available from other regions, Java is considered among the world's finest regions for plantation grown teak wood. Our direct source and manufacturer obtain teak woods that are government sanctioned from controlled plantations. Our products are primarily mortise and tenon construction, largely recognized as the hallmark of quality high-end furniture.